Team Manager.
Workflow organisation, collaboration and operational control
The Team Manager provides a clear, controlled framework for organising your team, establishing roles, responsibilities and collaboration methods across AML, KYC, anti-fraud and financial crime operations. It ensures that activities are coordinated rather than simply assigned, with collaboration integrated into the workflow and all decisions naturally documented and traceable.
The Team Manager allows you to set up fully structured operational departments: you can define a manager, add team members, assign permissions in line with internal policies, and distribute functions and workload transparently.
Each team member can clearly see what they need to do, which activities are a priority, what has already been completed and what is overdue. This reduces overlap, omissions and inefficiencies, supporting orderly organisation and a smoother management of day-to-day processes.
Working as a team also means being able to pick up work exactly where a colleague left off: centralised notes, tasks, updates and progress so that every new check, review or client request can start from what has already been completed.
This prevents duplicated checks, shortens analysis times and helps teams focus on what is truly relevant. All decisions, operational steps and responsibilities are tracked, ensuring transparency for second-line and audit functions and maintaining continuity even in large or distributed teams.
Key features
The dedicated Team Manager module allows you to create a department with managers and users. Thanks to the integration with the Profile & Case Manager tools, you can assign tasks and responsibilities, set due dates and priorities, and coordinate end-to-end operational work within an integrated flow. It is designed not only for AML/KYC/KYB processes but also for teams engaged in fraud prevention, financial crime investigation, commercial due diligence, risk controls and integrity checks, where collaborative work on data, evidence and decisions is essential.
Thanks to integration with the Profile Manager:
- all users access the same profiles and previously completed checks, avoiding duplication and ensuring operational continuity;
- potential matches already identified as false positives can be excluded immediately, allowing teams to focus on relevant risks;
- notes, analyses and previous verification outcomes remain available over time, supporting recurring client requests, new services or periodic updates.
With the Case Manager:
- you can create investigative or due diligence case files;
- assign cases to team members or specific business units (AML, fraud, risk, commercial, audit);
- manage deadlines, attachments, comments and final decisions in a structured, audit-ready format.
The entire operational lifecycle — screening, analysis, decision-making, escalation and closure — can be exported and reviewed, supporting second-line functions and internal audit.
Read more about our Profile ManagerSetting up AML, Fraud or Financial Crime departments: defining managers and users, roles, permissions and differentiated visibility.
Collaborative work on profiles: multiple operators work on the same profile, sharing checks, notes, analysis and attachments, with seamless continuity across different functions (e.g., AML ↔ fraud prevention).
Collaborative Screening & Monitoring: using the Screener, Batch Screener and Monitor for initial checks, recurring reviews, match assessment and shared false-positive classification.
Investigation & Financial Crime Analysis: opening and managing investigative cases, collecting evidence, analysing suspicious patterns, assigning workflows and closing cases in a structured manner.
Commercial due diligence / vendor onboarding: creating case files and managing checks on partners, suppliers and third parties, with workflows shared across procurement, risk and compliance.
Managing fraud events or complex complaints: dedicated cases, documentation collection, fully traceable decision chains and support for audit.
Operational continuity for recurring client requests: every new service request leverages previous checks, historic results, match assessments and prior analysis.
Support for audit, second line and regulatory reviews: exportable records of tasks performed, decisions made and evidence reviewed.
Shared activity management is valuable for all functions handling checks, investigations, risk assessments or operational decisions involving sensitive or critical data:
- AML/CFT departments
- Fraud units (internal, external, card, transaction, identity fraud)
- Financial Crime teams and internal investigation units
- KYC/KYB functions and client/partner onboarding teams
- Risk management and credit risk
- Procurement, vendor management and third-party risk teams
- Legal & Compliance for document checks and due diligence
- Internal audit and second-line controls
- Corporates and international groups needing integrated oversight across multiple operational flows
- Providers or outsourcers managing AML/KYC/fraud processes at scale
Team Manager is available through the Daily Control Suiteâ„¢ online platform.
What are the benefits?
Integrated collaboration across AML, fraud and financial crime processes
Team Manager centralises activities, checks, evidences and decisions in a single shared environment, eliminating information silos and reducing the risk of errors or duplication. AML, fraud prevention, risk management and compliance teams can access up-to-date information with full operational continuity and a unified view of each case. This improves analytical quality, accelerates decision-making and ensures consistency across the entire control lifecycle.
Operational efficiency and access to previously completed checks
Immediate access to previous checks, past match assessments (including false positives) and the full history of notes and analysis allows teams to focus solely on real risks. Repetitive work decreases, review times shorten, and every new client request benefits from existing results already available. This enables faster, more structured and more reliable management of AML/KYC/KYB processes, fraud investigations and commercial due diligence workflows.
Resource control through shared and configurable credit management
The department operates with a shared screening credit plafond that covers screening, batch screening and monitoring activities. Credits can be allocated dynamically across the team, assigning each user a dedicated usage limit based on their role or workload. This allows managers to control volumes, prevent misuse, plan resources more effectively and prioritise the most critical activities. The result is a balanced, accountable and cost-efficient use of screening capabilities across the entire organisation.
Curious to see how it fits your operations?
Let’s have a chatWhy choose an integrated collaborative environment?
Team Manager streamlines AML/KYC processes, reduces redundant activity and ensures consistent alignment across operational teams, compliance and audit.
