Case Manager.
A structured environment for managing case files
The Case Manager is the operational tool designed to create and manage due diligence case files in an organised, traceable and collaborative way. Each case file can include one or multiple profiles sourced from the Profile Manager, combining documents, notes, AML evidence and operational activities. Everything is centralised in a single unified view.
With the Case Manager, you can open case files dedicated to AML reviews, complex onboarding, remediation activities or EDD. You can set the opening date, key deadlines, define progress statuses and update each step using standardised or customised values aligned with your internal policies.
Each case file is collaborative: you can involve colleagues, assign task responsibilities, attach documents and build a complete repository of evidence. The entire dossier can be exported for audit purposes, internal review or sharing with different lines of defence.
Key features
The Case Manager enables the full creation and management of due diligence case files, gathering profiles, AML evidence, documents and operational activities into a single structured environment.
Key capabilities include:
- Including one or multiple profiles from the Profile Manager within each case file.
- Setting key case dates (opening, deadlines and operational due dates).
- Managing case status with predefined or custom values aligned with internal policies.
- Assigning tasks and responsibilities to team members with full visibility over progress.
- Adding documents, attachments, operational notes and evidence to support analysis.
- Collaborative environment with permission management and shared access for colleagues.
- Full access to the historical record of all activities performed over time, with detailed tracking.
- Structured export of the entire case file for audit, internal controls or reporting.
The result is a fully traceable, consistent and audit-ready management of due diligence and AML investigations, with enhanced operational control and end-to-end visibility of each case lifecycle.
High-risk onboarding (EDD): managing complex case files involving multiple profiles, AML findings, operational notes, deadlines and assigned responsibilities.
Remediation and portfolio review: creating dossiers for large-scale normalisation, position reviews and documentation updates.
Third-party risk management: case files for vendors, advisers and business partners, with periodic checks and centralised documentation.
Alert investigation & case management: organising evidence for the review of alerts, operational anomalies and potential suspicious activity.
Internal audit & supervisory controls: structured collection of documents and evidence supporting second- and third-line reviews.
Preparation of SARs and FIU/GdF submissions: complete case files consolidating context, chronology, controls and operational notes.
The Case Manager is designed for all functions that need to manage and document complex due diligence or AML investigation activities.
- AML/CFT compliance teams within banks and financial intermediaries.
- KYC/KYB functions (onboarding, remediation, periodic reviews).
- Risk management and anti-financial-crime departments.
- Internal audit and supervisory teams.
- Gaming & betting operators managing structured assessments of third parties, agents and partners.
- Corporates and international groups monitoring supplier and supply-chain risk.
- AML providers and service companies delivering structured verification and due diligence projects.
The Case Manager is available through the Daily Control Suite™ online portal, fully integrated with the Profile Manager and all other tools of the platform.
What are the benefits?
End-to-end case file management
The Case Manager allows you to create structured case files containing profiles, AML evidence, documents and operational activities.
Each case file is complete, consistent and always available for future consultation, internal checks or external audits.
Full activity traceability
All actions, updates, status changes, operational notes and attachments are recorded within the case file, creating a complete history of interactions over the entire relationship.
This provides an accurate reconstruction of each case — essential for audits, reporting, second- and third-line controls, and the preparation of SARs.
Task governance and clear accountability
Each case file can be assigned to a specific operator or divided into tasks with different owners.
Deadlines are managed in a structured way and fully integrated into operational workflows, reducing the risk of delays or missed compliance obligations.
Collaborative workspace for teams
The Case Manager enables shared access with colleagues across departments or lines of defence, ensuring consistency between operators, continuity of activities, visibility over progress and immediate alignment during handovers.
Flexible and customisable
The tool adapts to different workflows through custom statuses, configurable case types, additional notes, documents, checklists and attachments.
This makes the Case Manager suitable for retail contexts as well as corporate onboarding and enhanced due diligence.
Audit-ready export
The entire case file can be exported in a structured format, supporting internal control activities, supervisory reviews, inspections and documentation requirements.
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Centralise case files, assign responsibilities and track every activity in a fully traceable environment. Improve coordination across teams and ensure consistent, compliant workflows.
